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![]() Run CCleaner to clean up ‘stuff’ that can cause problems. You probably have 2 FLASH pgms, 3 SHOCKWAVE pgms and 1 JAVA pgm like I did.ģ. Use START/Control Panel/Programs and Features to get the complete listing, then dbl-click each program to remove it from your pc. Remove all installed JAVA, Adobe FLASH and Adobe or Macromedia SHOCKWAVE programs from your pc. ![]() You will actually use the ‘Cleaner’ and the ‘Registry’ tools within CCleaner several times during the process shown below.Ģ. Use Google to search on CCLEANER, then download and install it on your pc. I strongly recommend you download the CCleaner program – FREE – and use it to identify and remove potential problems from your pc. ![]() I strongly recommend doing every step listed below since I believe there are some corrupted interrelationships between these add-on programs that need to be purged and restored to solve the problem.ġ. I finally found a method that works for me. I have a Intel dual-core Dell XPS-420, running Win7 64 bit, using both IE9 and Firefox 4 and have been having this blank video with sound problem for about 8 months. ![]() This reply is very long, but necessary for the many ‘pc challenged’ users in the audience. ![]()
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